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What is the disconnect between first time and repeat clients? Can you create an experience that has both first time clients AND repeat clients coming back again and again? YES!

In this episode we discover why a client would or would not stay with a business. This is the same formula I use in my own salon with 10 artists.

Knowing where your client retention is would be the starting point, so try exploring your software for that information or call your software’s customer service for assistance!

Lash Boss Radio is now airing a new episode 5 days a week! Listen on any podcast platform, and when there is an interview you can also find it on my Youtube Channel, Lash Boss Radio.

Follow me on Instagram @shelbythelashboss and check out my website to submit a topic or nominate a guest!

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