Have you ever sat in a class and thought “Oh my gosh, why didn’t anyone ever tell me…
Observing each experience you have as a salon owner can help your company reach new heights. The owner…
You lose a client here and there, could it be something you’ve done? Maybe! Let’s explore and get…
What is the disconnect between first time and repeat clients? Can you create an experience that has both…
This episode helps you retain the value you have for your services by diving into the art of…
“I don’t know my schedule” “I have to check my calendar and I’ll call” Have you heard either…
In this episode I dive into the differences between customer experience and customer service in the beauty industry….
Hello everyone! I’m back with a brand new season and some exciting changes. You’ll get to enjoy an…
